preamble :

These terms and conditions are agreed between, on the one hand HLDC company which has exclusive license of the brand Princess Lou, registered with the RCS of St Etienne / Montbrison under the number 81279629000011 Headquartered: BIA quérillière 8 rue southern drill, 42170 Saint Just Saint Rambert
hereinafter referred to as "HLDC"
and secondly, by any person or entity wishing to make a purchase via the website https://www.princesselou.fr hereinafter "client."


These terms and conditions aim to define the contractual relationship between the customer and SAS HLDC and conditions applicable to all purchases made through the merchant site princesselou.fr, the customer is professional or consumer.
The acquisition of a product through this site implies an acceptance by the customer of these terms and conditions. These conditions shall prevail over any other general or special conditions not specifically approved by HLDC.
HLDC reserves the right to modify terms and conditions at any time. In this case, the applicable conditions are those in effect on the date of the order by the customer. Orders You can place order on our website by selecting the items you want, you then place in your shopping cart by clicking the button "Add to Cart". For all items unavailable, you will have the word "victim of its success."
You can access the summary contents of your cart at any time until the order is not finally validated so as to correct any errors in data entry. Only after confirmation of the accuracy of the information provided that the order is recorded. This acceptance of the order is made clicking "Confirm order".
We will acknowledge receipt of your order as soon as an email summarizing your purchases which will be sent to the email address provided by you during the order confirmation. When entering your order, you are informed otherwise of availability.
Only available products can be ordered. The customer has the possibility to change his basket before the final validation, this last step formalizing the contract of sale between the customer and HLDC.
In the event that, independently of our will, a selected item is unavailable, an outage notification sent to you by e-mail as soon as possible.
You can then change your choices if you wish. You also get our guarantee "money back" 30 days from the date of receipt.
HLDC reserves the right not to honor an order in case of legitimate reason as defined by regulations (dispute relating to a previous order, abnormal client request).
In some cases, particularly non-payment, incorrect address or other problem on the account of the user, HLDC reserves the right to block the user control to the resolution of the problem. The prixsont Price in Euros, all taxes included (TTC).
Shipping fees are not included in the price. Their amount is 8 € for orders in Letter followed in international recommended by "La poste" French national service
The VAT included is the French VAT applicable on the date of the order. Any change in the applicable rate will be reflected in product prices.
However the prices can not be changed once the order validated the client. Similarly, if one or more taxes or contributions, including environmental had to be created or modified, up as down, this change will be reflected in the sale price of the articles present on the website and sales documents.
The prices of our products are correct at time of order placement.
The products remain the property of HLDC until full payment. Payment The price is payable to the order.
Payments will be made:
- By credit card via the secure payment Crédit Agricole
- By credit card via the secure payment PAYPLUG
- By credit card via the secure payment PAYPAL
- By telephone, by contacting us on 0826 38 November 35 (0.15euros / min) Monday to Friday from 13h to 21h
- Wire Transfer

Shipping and Delivery:

Our processing time and delivery of parcels to our shipper is 48 hours (*) for all orders placed before noon. (*) Business days, excluding holidays, for delivery of items available from Monday to Saturday at home in France.
Deliveries will be made within 2-4 working days for France and 4-6 days for DOM / TOM subject to delivery times of our carrier for which we can not be held liable.
We send you an email informing you that your order is being sent. We send you the tracking number of your package to check on the website of La Poste. Carefully check the condition and contents of the package upon receipt.
In case of damage or missing, thank you to inform us by email at contact@princesselou.com for fast processing of your claim and, if your package given to you against signature, possibly formulate reservations accurate and substantiated on the delivery receipt to the receipt of your package.
Right to retract :
According to the law, you have a period of 14 days from the date of receipt of your package to retract, for whatever reason. Regardless of this right of withdrawal, if a jewel or a watch does not match your expectations, you get the guarantee "money back" 30 days of product receipt to return it in order to an exchange or a refund voucher.
To protect your product during shipping, simply place it carefully in its original packaging or packaging adapted to bubble and send it along with your contact information to:

Princesse Lou

8 rue de la baume

Immeuble Les Lys

42160 Andrézieux Bouthéon

Transport costs for returns are at the customer, and items must be returned in "Letter followed." Items returned in new condition and without having undergone any transformation will be exchanged or refunded voucher.
To exercise the right of withdrawal and the implementation of safeguards, you can make a withdrawal of your order directly from your account.
Applicable law & jurisdiction:
These Conditions of Sale and the contractual relations relating thereto are governed by French law. The language of this contract is French.
Any dispute will be brought before the competent courts in accordance with common law rules (or private international law).
Intellectual property It is recalled that SAS HLDC holds an exclusive license from the Princess Lou brand and its logos.
Customer acknowledges the exclusive rights to the brand HLDC SAS Princess Lou and forbidden to make any use and generally undermine the intellectual property rights of Princess Lou.
SAS HLDC and Princess Lou reserve the right to claim damages and interests in case of infringement of its intellectual property rights.

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