FAQ

FREQUENTLY ASKED QUESTIONS

Princesse Lou Loyalty Points:
Loyalty points can be used for every 10 points. You get 1 point for every 10 euros of purchase, excluding delivery. Each point corresponds to 1 euro discount. Once you have reached the minimum of 10 points, you can get a 10 Euro discount on your next order beads and charms Princesse Lou. The following video shows you how to use your loyalty points when placing your order:

Princesse Lou Sponsorship:
The Princesse Lou sponsorship enables you to benefit from a 20% discount on the first order of your referrals. Each referral who spends Princesse Lou command enjoys a 15% discount at its first Princesse Lou order. The following video shows you how to refer a friend from your personal space and from the website directly.
Princesse Lou Warranty:

925 STERLING SILVER COLLECTION
Princesse Lou warrants the 925 Sterling Silver Collection for a period of 1 year from the date of original retail purchase. The warranty covers all that relates to the manufacture of jewelry: Clasp, threading, crimping notch desserties stones, molding, welding, screw. This warranty does not cover damage caused by accident, abuse or inapropriate use or the use of products not manufactured by Princesse Lou (jewel broken by shock, deterioration due to contact with a detergent, the scratches ...)

SILVER PLATED COLLECTION
Princesse Lou warrants the Silver Plated Collection for a period of 90 days from the date of original retail purchase. The warranty covers all that relates to the manufacture of jewelry: Clasp, threading, crimping notch desserties stones, molding, welding, screw. This warranty does not cover damage caused by accident, abuse or inapropriate use or the use of products not manufactured by Princess Lou (jewel broken by shock, deterioration due to contact with a detergent, the scratches ...)

Therefore, Princesse Lou please respect the guide JEWELRY USE & CARE
Differences between 925 Sterling Silver Jewelry and Silver Plated Jewelry:
Princesse Lou offers 925 sterling silver jewelry. Like all silver jewelry, they contain at least 92.5% pure silver, completed with 7.5% copper. This alloy of silver and copper is necessary because pure silver is too malleable for jewelry making. The Princesse Lou jewelry in sterling silver all the punch 925 guaranteeing 92.5% pure silver as all jewelry, Sterling Silver 925/1000 that you can find in all jewelers.
Princesse Lou also offers Silver Plated Jewelry, not to be confused with the silver metal jewelry. The silver is plated, by the process called "electrolysis", to cover a thin silver plating, a base metal such as copper. A jewel in the name "Silver Plated" when the thickness of the plating is 10 microns, it is the law to have the name "Silver Plated". All Princesse Lou silver plated jewelery are certified "Silver Plated" because they have an equal or greater plating thickness was 10 microns. This plating thickness then justifies a higher price compared to a silver metal jewelry and so therefore a higher resistance to water, humidity, friction over a silver metal jewelry. Many websites offer silver metal charms, not to be confused with the silver plated charms that offers Princesse Lou.

You can find the Princesse Lou silver metal jewelry collection from € 1 / charm on www.fantaisie-princesselou.fr
Princesse Lou Promo Codes:
- Select your items and add them to your shopping cart
- Confirm your basket
- On the "Details of your order", enter your Princesse Lou Promo Code
- Click on "Confirm your order" to implement the code: the reduction is automatically deducted from your cart.
- Validate and make your payment.

NB: If you are having trouble verifying your Princesse Lou Promo Code, don't hesitate to contact us by email at contact@princesselou.com or by chat to bottom right on your screen!


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